Terms & Conditions

Acceptance of These Terms

By accessing or using goldrockmetalexchange.com, submitting a form, requesting information, communicating with GoldRock Metal Exchange, opting in to SMS/text messages, scheduling a consultation, or using any related service, you agree to these Terms & Conditions.

If you do not agree to these Terms & Conditions, you should not use this website, submit information through our forms, or use our services.

These Terms & Conditions supplement, but do not replace, any separate written agreement, transaction confirmation, invoice, disclosure, custodial document, depository document, shipping document, or other transaction document. If there is a conflict between these Terms & Conditions and a specific transaction document, the specific transaction document will control for that transaction.

Communications Consent

By submitting your contact information to GoldRock Metal Exchange, you agree that we may contact you regarding your inquiry, requested materials, appointment, consultation, customer service matter, account-related matter, transaction-related matter, or other requested communication.

Communications may occur by phone, email, mail, SMS/text message, voicemail, or other methods where permitted by law and consent.

If you check a consent box or otherwise provide express consent, you authorize GoldRock Metal Exchange to contact you at the telephone number provided, including through calls or text messages made using automated technology, prerecorded messages, artificial voice, AI-assisted technology, or similar tools where permitted by law.

Your consent to receive marketing calls or SMS/text messages is not required as a condition of purchase.

Website Use

You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation, security, functionality, or availability of the website.

You agree not to:

• Use the website for fraudulent, misleading, unlawful, or harmful purposes.
• Attempt to gain unauthorized access to any system, account, form, server, or database.
• Upload, transmit, or introduce malware, viruses, malicious code, or harmful technology.
• Scrape, copy, harvest, or misuse website content, forms, or data.
• Impersonate another person or submit false, inaccurate, or misleading information.
• Interfere with the website’s performance, security, or normal operation.

GoldRock Metal Exchange may restrict, suspend, or terminate access to the website or services if we believe these Terms & Conditions have been violated.

No Legal, Tax, Fiduciary, Investment, or Financial Planning Advice

GoldRock Metal Exchange provides precious metals information, product information, market-related information, educational materials, private delivery information, and Precious Metals IRA-related education and support.

GoldRock Metal Exchange is not a bank, broker-dealer, fiduciary, investment advisor, tax advisor, legal advisor, accountant, retirement planner, or financial planner.

Any information provided by GoldRock Metal Exchange, including website content, investor guides, emails, phone calls, SMS/text messages, consultations, charts, market commentary, product information, or educational materials, is for general educational and business purposes only and should not be considered legal, tax, investment, fiduciary, retirement, or financial planning advice.

You should consult your own qualified legal, tax, financial, retirement, and investment advisors before making any decision to purchase, sell, exchange, hold, transfer, roll over, or store precious metals.

Precious Metals Risks and Product Information

Precious metals involve risk. The value of gold, silver, platinum, palladium, coins, bars, and other precious metals products may rise or fall based on market conditions, supply and demand, economic conditions, interest rates, currency values, investor sentiment, product availability, premiums, spreads, dealer costs, and other factors.

Past performance does not guarantee future results. No statement on this website or in any communication from GoldRock Metal Exchange should be interpreted as a guarantee of price movement, profit, protection from loss, liquidity, or future value.

Product descriptions, images, availability, pricing, premiums, spreads, delivery times, and specifications are provided for informational purposes and may change without notice.

Certain precious metals products may be more suitable for certain goals than others. You are responsible for reviewing all product details, asking questions, and consulting your own advisors before making a purchase or sale decision.

Precious Metals IRA Information

GoldRock Metal Exchange may provide education and support regarding Precious Metals IRAs, IRA rollovers, IRA transfers, custodial coordination, depository coordination, and IRA-eligible precious metals products.

GoldRock Metal Exchange does not act as an IRA custodian, trustee, tax advisor, legal advisor, or fiduciary. Precious Metals IRAs are generally held through qualified custodians and stored through approved depositories, subject to applicable laws, custodian rules, depository rules, and account documents.

You are responsible for consulting your own tax, legal, retirement, and financial advisors before initiating an IRA rollover, transfer, distribution, contribution, purchase, sale, or storage decision.

GoldRock Metal Exchange does not guarantee the tax treatment, investment outcome, eligibility, suitability, or performance of any Precious Metals IRA transaction.

Orders, Pricing, Availability, and Transaction Terms

Precious metals prices, premiums, spreads, product availability, shipping costs, storage-related costs, and transaction terms may change at any time without notice.

Quotes are not final until confirmed by GoldRock Metal Exchange according to applicable transaction procedures. An order may be subject to identity verification, payment confirmation, product availability, compliance review, recorded confirmation, signed documents, and other transaction requirements.

GoldRock Metal Exchange may accept, decline, cancel, correct, or modify an order where permitted by law, including in cases of pricing error, product unavailability, payment issue, suspected fraud, compliance concern, incorrect information, or failure to complete required transaction steps.

Payment terms, cancellation terms, liquidation terms, refund terms, exchange terms, default terms, and other transaction-specific conditions may be governed by separate invoices, disclosures, trade confirmations, order agreements, recorded confirmations, customer agreements, or other transaction documents.

Shipping, Delivery, Storage, and Depository Coordination

For eligible transactions, precious metals may be shipped, delivered, stored, or coordinated through third-party carriers, depositories, custodians, or other transaction support providers.

Shipping and delivery timelines are estimates and may be affected by payment clearance, product availability, verification, compliance review, carrier delays, weather, market conditions, holidays, address issues, recipient availability, or other factors outside GoldRock Metal Exchange’s control.

Risk of loss, title transfer, insurance, delivery procedures, storage procedures, depository procedures, and claim procedures may be governed by separate transaction documents, shipping terms, depository agreements, custodian agreements, or carrier policies.

Call Monitoring and Recording

GoldRock Metal Exchange may monitor or record telephone calls where permitted by applicable law. Calls may be recorded or monitored for quality assurance, training, customer service, compliance, security, transaction verification, fraud prevention, dispute resolution, and customer protection.

By continuing a call after receiving notice that the call may be recorded, you consent to call recording where required by law. If you do not wish to be recorded, you may end the call and contact us through another available method.

Privacy Policy

Your use of our website, forms, communications, and services is also governed by our Privacy Policy, which explains how GoldRock Metal Exchange collects, uses, discloses, retains, and protects personal information.

The Privacy Policy includes important information regarding SMS/text messaging privacy and confirms that mobile opt-in information and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes.

Intellectual Property

All content on this website, including text, graphics, logos, images, videos, page designs, forms, icons, downloads, educational materials, and other content, is owned by GoldRock Metal Exchange or used with permission, unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, display, sell, license, or exploit any website content without prior written permission from GoldRock Metal Exchange, except for personal, non-commercial use related to your review of our services.

Third-Party Websites and Services

Our website may contain links to third-party websites, review platforms, custodians, depositories, payment processors, shipping providers, educational resources, social media platforms, analytics providers, advertising platforms, or other external services.

GoldRock Metal Exchange is not responsible for the content, privacy practices, terms, security, accuracy, policies, or actions of third-party websites or services.

Your use of third-party websites or services is governed by the terms and privacy policies of those third parties.

Disclaimers

This website and its content are provided for general informational and educational purposes. GoldRock Metal Exchange makes reasonable efforts to provide accurate and current information, but we do not guarantee that website content, product information, market information, pricing references, availability, or other information will always be complete, current, accurate, error-free, or uninterrupted.

Website content may be updated, modified, corrected, or removed at any time without notice.

GoldRock Metal Exchange does not guarantee that the website will be uninterrupted, secure, error-free, free of viruses, or available at all times.

Limitation of Liability

To the fullest extent permitted by applicable law, GoldRock Metal Exchange, its owners, officers, directors, employees, representatives, contractors, vendors, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or similar damages arising out of or related to your use of the website, reliance on website content, communications, delays, interruptions, errors, third-party services, or transactions, except where such limitation is prohibited by law.

Nothing in these Terms & Conditions is intended to limit rights or remedies that cannot be limited under applicable law.

Indemnification

To the fullest extent permitted by law, you agree to indemnify and hold harmless GoldRock Metal Exchange, its owners, officers, directors, employees, representatives, contractors, vendors, affiliates, and service providers from and against claims, damages, losses, liabilities, costs, and expenses arising from your misuse of the website, violation of these Terms & Conditions, submission of inaccurate information, violation of law, or infringement of third-party rights.

Governing Law

These Terms & Conditions are governed by the laws of the State of California, without regard to conflict-of-law principles, unless another law is required to apply.

Any dispute, claim, or issue related to a specific transaction may also be governed by separate transaction documents, customer agreements, invoices, custodial documents, depository documents, shipping documents, or other applicable agreements.

Changes to These Terms & Conditions

GoldRock Metal Exchange may update these Terms & Conditions from time to time to reflect changes in our business practices, website, services, communications, legal requirements, or compliance obligations.

When these Terms & Conditions are updated, the Effective Date at the top of this page will be revised. Your continued use of the website or services after updates are posted means you acknowledge the updated Terms & Conditions.

Contact Us

If you have questions about these Terms & Conditions, SMS communications, privacy practices, or GoldRock Metal Exchange services, please contact us at:

These Terms & Conditions should be reviewed by your legal or compliance advisor before publication.